{"id":345,"date":"2023-02-15T07:55:33","date_gmt":"2023-02-15T07:55:33","guid":{"rendered":"https:\/\/wolt-store.com\/rs\/?page_id=345"},"modified":"2026-02-25T16:28:15","modified_gmt":"2026-02-25T15:28:15","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/wolt-store.com\/rs\/privacy-policy\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"\n

Wolt Store Online Privacy Statement <\/strong><\/p>\n\n\n\n


1. About this Privacy
Statement
At Wolt, we take data protection seriously. Privacy and information
security are at the heart of Wolt. This Wolt Store Online Privacy
Statement (hereinafter the \u201cPrivacy Statement\u201d) describes the key
principles and practices we abide in order to ensure your privacy is
respected while visiting website www.wolt-store.com\/cz and ordering
goods on Wolt Store Online (hereinafter collectively \u201cwebsite\u201d) with us
directly as a courier partner, service provider or other partner
(collectively also as \u201cyou\u201d or \u201ccustomer\u201d). Website and this online
store is meant for existing merchants and courier partners of Wolt.
Wolt Enterprises Oy, local country-specific Wolt companies and
DoorDash Inc. belonging to the same group of companies (hereinafter
jointly \u201cWolt\u201d or \u201cwe) process your personal data as a customer and
visitor of this website.
This Privacy Statement outlines the types of personal data we collect
and how we process that data on this website and your rights as a data
subject.
We may update this Privacy Statement from time to time to reflect
changes in our data processing practices or for other reasons. The
most current version of the Privacy Statement can be found on our
website, www.wolt-store.com\/cz. We will not make substantial
changes to the Privacy Statement or reduce the rights of our website
visitors without providing notice thereof.
Please note that this Privacy Statement applies only to our website and
not to any other services provided by Wolt. If you use other Wolt
services, please refer to the applicable privacy policy or statement for
information about how we process your personal data in connection
with those services.<\/p>\n\n\n\n

<\/p>\n\n\n\n

2. DATA CONTROLLERS
In relation to the processing of personal data in context in this website Wolt
Enterprises Oy and the local Wolt group company are acting as joint
controllers. This means that Wolt Enterprises Oy and the local Wolt group
company together determine the purposes for and means by which personal
data is processed. Wolt is part of DoorDash, Inc., a technology company with
an official address at 303 2nd St, Suite 800, San Francisco, CA 94107, USA.
We form one team and sometimes we can decide together on processing of
personal data.
The country-specific joint controllers are listed below and is determined
according to which company you have a valid service or partner agreement
with:
Country Group Legal entities
Austria WOLT AUSTRIA GMBH
Business ID: FN 596406 v
Sterngasse 13
1010, Wien, Austria
Azerbaijan WOLT AZERBAIJAN LIMITED LIABILITY COMPANY
(In Azerbaijani: VOLT AZ\u018fRBAYCAN M\u018fHDUD M\u018fSUL\u0130YY\u018fTL\u0130
C\u018fM\u0130YY\u018fT\u0130)
Business ID: 1404631321
Hyatt Tower 2, 4th floor, 8 Izmir street, Yasamal district
AZ 1065, Baku, Azerbaijan
Croatia Wolt Zagreb d.o.o.
Business ID: OIB: 25531986377 \/ MBS: 081193190
Kuzmine\u010dka ulica 10A
10000, Zagreb, Croatia
Cyprus Wolt Cyprus Limited
Business ID: HE 404490
Digeni Akrita 26
1055, Nicosia, Cyprus<\/p>\n\n\n\n

<\/p>\n\n\n\n

Czech
Republic
Wolt \u010cesko s.r.o.
Business ID: 070 30 550
Hole\u0161ovice, Bubensk\u00e1 1477\/1, PS\u010c
170 00, Prague 7, Czech Republic
Denmark Wolt Danmark ApS
Business ID: 37 54 04 47
Borgergade 10, 2 sal.
1300, Copenhagen K, Denmark
Estonia Wolt Eesti O\u00fc
Business ID: 14044231
Aia tn 10 a
10111, Tallinn, Estonia
Finland Wolt Enterprises Oy
Business ID: 2646674-9
Arkadiankatu 6,
00100, Helsinki, Finland
Georgia Wolt Georgia LLC
Business ID: 405260042
Chugureti District, D. Agmashenebeli ave., N 61
0102, Tbilisi, Georgia
Germany Wolt Enterprises Deutschland GmbH
Business ID: HRB 229535 B
Stralauer allee 6,
10245 Berlin, Germany
Greece Wolt Technologies Greece Provision of Food Services S.A.
Business ID: 147811001000
80 Mihalakopoulou Street, P.O.
11528, Athens, Greece
Hungary Wolt Magyarorsz\u00e1g Kft
Business ID: 01-09-322693
Sal\u00e9trom utca 4. F\u00f6ldszint,
1085, Budapest, Hungary
Wolt Delivery Hungary
Wolt Delivery Magyarorsz\u00e1g Kft
Business ID: 01-09-390993
Sal\u00e9trom utca 4. F\u00f6ldszint,<\/p>\n\n\n\n

<\/p>\n\n\n\n

1085, Budapest, Hungary
Iceland Wolt Iceland ehf.
Business ID: 640123-1170
Wolt Enterprises Iceland ehf.
Bjargargata 1
102 Reykjavik
Israel Wolt Enterprises Israel Ltd
Business ID: 515887156
Hamelacha 8 street Tel Aviv
6721508, Tel Aviv, Israel
Japan Wolt Japan K.K.
Business ID: 0100-01-204751
Shibuya City, 4-ch\u014dme-3-14 Ebisu,
150-0013, Tokyo, Japan
Kazakhstan Wolt Technologies Kazakhstan LLP
Business ID: 190540026305
Adi Sharipov street 92, 5th floor.
050012, Almaty, Kazakhstan
Latvia Wolt Latvija SIA
Business ID: 40203027461
Elizabetes iela 45\/47,
LV-1010, Riga, Latvia
Lithuania UAB Wolt LT
Number in the Chamber of Commerce: 304573947
Go\u0161tauto g. 12A,
LT-01108, Vilnius, Lithuania
Malta Wolt Malta Limited
Reg. Number: C 94616
171, Old Bakery Street,
VLT 1455, Valletta, Malta
Norway Wolt Norway AS
Business ID: 920 464 254
Kongens gate 4,
0153 Oslo, Norway<\/p>\n\n\n\n

<\/p>\n\n\n\n

Poland Wolt Polska Sp. z o. o.
Business ID: 0000745637
Ul. Zlota 59. Budynek Lumen, 8 pietro,
00-120, Warsaw, Poland
Serbia Wolt d.o.o. Beograd-Stari Grad
Business ID: 21408930
Bulevar Vojvode Bojovica 8,
11000, Stari Grad Beograd, Serbia
Slovakia Wolt Slovensko s. r. o.
Business ID: 52 396 771
Nivy Tower, Mlynske Nivy 18890\/5,,
811 09, Bratislava, Slovak Republic
Slovenia Wolt, tehnologije d.o.o. Ljubljana
Business ID: 8273006000
Parmova ulica 53,
1000, Ljubljana, Slovenia
Sweden Wolt Sverige AB
Business ID: 559049-2335
H\u00e4lsingegatan 47,
11331, Stockholm, Sweden
Wolt Enterprises Oy has been appointed responsible for handling all data
subject requests and questions relating to the personal data processing of
the Wolt group on behalf of the local joint controllers.
3. How can you contact
us?
For any questions that relate to personal data in existing, past or future
courier partnership or other cooperation with Wolt, contact Support through
application or email: support@wolt.com.
Data Protection Officer: Wolt Enterprises Oy has appointed a data protection
officer who you can reach through the above contact details or by sending e-
mail to: privacy@wolt.com.<\/p>\n\n\n\n

<\/p>\n\n\n\n

4. What data we collect
and why?
4.1 Why do we process personal data?
We process personal data only to the extent necessary and
appropriate for the specific processing purposes. Please note that one
or more of the following purposes and legal grounds may apply
simultaneously.
Firstly, we process your personal data in order to comply with our
contractual obligations, for example to the extent necessary to:
\uf0b7 perform the contract between you and Wolt and for purposes of
managing and delivering your orders as well as communicating
with you about changes to terms and conditions, privacy policies,
or other important changes related to the contract;
\uf0b7 handle your payments or any refunds (where applicable) and to
provide our partners with the information necessary for the
preparation or delivery of your order; and
\uf0b7 to answer your questions or solve your support cases if you
contact us.
Secondly, we may process your personal data if there is an appropriate
and justifiable interest (that is, a legitimate interest) to run, maintain
and develop our business or to create and maintain customer
relationships. When choosing to use your data on the basis of our
legitimate interests, we weigh our own interests against your right to
privacy and, for example, provide you with easy to use opt-out from
our marketing communications and use pseudonymized or non-
personally identifiable data when possible. You have the right to object
processing of your data on the basis of legitimate interest. However,
Wolt can refuse such an objection in accordance with applicable<\/p>\n\n\n\n

<\/p>\n\n\n\n

legislation, for example, if the processing is necessary for preparing,
exercising or defending legal claims.
We process your personal data to the extent necessary and based on
legitimate interest, for example, to:
\uf0b7 claims handling, debt collection and legal processes. We may
also process data for the prevention of fraud, misuse of our
services and for information, system and network security and
safety.
\uf0b7 contact you regarding the Wolt\u2019 services and to inform you of
changes relating to them or asking for your review or feedback
on Wolt\u2019s services.
\uf0b7 market the Wolt services to you or show you targeted or
personalized advertisements through Wolt services or send you
otherwise targeted marketing of services or products that may be
of your interest. Please note that if required by applicable law
processing of personal data for marketing purposes will be based
on your consent (see also section \u201cDirect Marketing\u201d below).
\uf0b7 improve the quality of the Wolt services and develop our
business, for example, by analyzing any trends in the use of the
Wolt services by processing data related to your use of Wolt
services.
\uf0b7 ensure that our services are in line with your needs, personal
data can be used for things like customer satisfaction surveys.
When possible, we will do this using only aggregated, non-
personally identifiable data.
\uf0b7 process your data within the Wolt group of companies
Further, we may process your personal data to administer and fulfill
our legal obligations. This includes data processed for complying with
our bookkeeping obligations and providing information to relevant
authorities such as tax authorities or law enforcement authorities in
accordance with mandatory legal provisions.
We may also request you to grant your consent for the processing of
personal data for a specific purpose. For example, use of non-essential
cookies is subject to such a consent. If processing of your personal
data is based on your consent, you may withdraw it at any time by
contacting us or amending the respective consent setting.
4.2 Personal data processed<\/p>\n\n\n\n

<\/p>\n\n\n\n

We process personal data only to the extent necessary and appropriate for
the specific processing purpose in accordance with this Privacy Statement.
When you visit the website and order goods from Wolt Store Online, we
may collect and process the following information about you if necessary
and required for the purposes described above:
Identification and
account information \uf0b7 Full name
\uf0b7 Email address
\uf0b7 Phone number
\uf0b7 Unique courier ID
\uf0b7 Billing and shipping address
\uf0b7 Country
Order information and
contractual obligations \uf0b7 Payment information (including credit card
numbers via our payment provider)
\uf0b7 VAT or tax ID
\uf0b7 Vehicle type (if necessary to provide the
vehicle-specific kit)
Communication \uf0b7 Communication (incl. emails and phone
recordings) between you and Wolt
Information related to
the provision and usage
of website & online store
\uf0b7 Access and usage data of the website (incl.
what sites or products you view and how you
interact with the website). For further
information see also section \u201cCookies\u201d
below.
\uf0b7 Customer credentials
\uf0b7 Log information and associated data
Cookies
A cookie is a small amount of information that\u2019s downloaded to your computer
or device when you visit our Site. We use a number of different cookies,<\/p>\n\n\n\n

<\/p>\n\n\n\n

including functional, performance, advertising, and social media or content
cookies. Cookies make your browsing experience better by allowing the website
to remember your actions and preferences (such as login and region selection).
This means you don\u2019t have to re-enter this information each time you return to
the site or browse from one page to another. Cookies also provide information
on how people use the website, for instance, whether it\u2019s their first time visiting
or if they are a frequent visitor. For further information on our use of cookies or
if you would like to adjust your cookies settings please click here.
5. TRANSFER TO
COUNTRIES OUTSIDE
EUROPE
Wolt stores your personal data primarily within the European Economic Area.
However, we have service providers, operations and group companies in
several geographical locations. As such, we and our service providers may
transfer your personal data to, or process it in, jurisdictions outside the
European Economic Area (for example in the USA).
We will take steps to ensure that your personal data receives an adequate
level of protection in the jurisdictions in which they are processed. We
provide appropriate and adequate protection for the transfers of personal
data to countries outside of the European Economic Area through a series of
agreements with our service providers based on the Standard Contractual
Clauses or through other appropriate safeguards.
More information regarding the transfers of personal data may be obtained
by contacting us on any of the addresses indicated above.
6. Whom we share
your personal data with
We only share your personal data within the organization of Wolt if and as far
as reasonably necessary for the purposes of this Privacy Statement.<\/p>\n\n\n\n

<\/p>\n\n\n\n

We do not share your personal data with third parties outside of Wolt\u2019s
organization unless one of the following circumstances applies:
For the purposes set out in this Privacy Statement and to authorized service
providers
We may share your personal data to comply with applicable laws and
regulations, to respond to a subpoena, search warrant or other lawful
requests for information we receive, or to otherwise protect our rights.
Furthermore, we may provide your personal data to our group companies or
to authorized service providers who perform services for us (including data
storage, accounting, sales and marketing and payment fraud prevention) to
process it for us and to payment service providers to process your payments
to us.
When data is processed by third parties on behalf of Wolt, Wolt has taken the
appropriate contractual and organizational measures to ensure that your
data are processed exclusively for the purposes specified in this Privacy
Statement and in accordance with all applicable laws and regulations and
subject to our instructions and appropriate obligations of confidentiality and
security measures.
For legal reasons and legal processes
We may share your personal data with third parties outside Wolt if we have a
good-faith belief that access to and use of the personal data is reasonably
necessary to: (i) meet any applicable law, regulation, and\/or court order; (ii)
detect, prevent, or otherwise address fraud, crime, security or technical
issues; and\/or (iii) protect the interests, properties or safety of Wolt, the
Customers or the public as far as in accordance with the law. When possible,
we will inform you about such processing.
For other legitimate reasons
If Wolt is involved in a merger, acquisition or asset sale, we may transfer
your personal data to the third party involved. However, we will continue to
ensure the confidentiality of all personal data. We will give notice to all the
customers concerned when the personal data are transferred or become
subject to a different privacy statement.
With your explicit consent
We may share your personal data with third parties outside Wolt when we
have your explicit consent to do so. You have the right to withdraw this
consent at all times free of charge, for example, by contacting us.<\/p>\n\n\n\n

<\/p>\n\n\n\n

7. How long we store
your data?
Wolt does not store your personal data longer than is legally permitted and
necessary for the purposes of providing the services or the relevant parts
thereof. The storage period depends on the nature of the information and on
the purposes of processing. The maximum period may therefore vary per
use.
You have always right to request us to delete your personal data. In such
case your personal data may be stored only as long as such processing is
required by law or is reasonably necessary for our legal obligations or
legitimate interests such as claims handling, bookkeeping, internal reporting
and reconciliation purposes. These legal obligations and legitimate interests
have different legal retention periods which we must observe. Therefore the
retention periods vary according to local legal requirements. When the
retention period has expired, the stored data will be deleted accordingly.
We assess regularly the storage period for personal data to ensure the data
is stored only for the necessary time period.
8. YOUR RIGHTS
Right of access
You have the right to access and be informed about your personal data
processed by us. We give you the possibility to view certain data through
your customer account with the Wolt Services or request a copy of your
personal data by contacting us.
Right to withdraw consent
In case the processing is based on a consent granted by the Customer, the
Customer may withdraw the consent at any time free of charge. Withdrawing
a consent may lead to fewer possibilities to use the Wolt Services. The
withdrawal of consent does not affect the lawfulness of processing based on
consent before its withdrawal.
Right to rectify<\/p>\n\n\n\n

<\/p>\n\n\n\n

You have the right to have incorrect or incomplete personal data we have
stored about you corrected or completed by contacting us. You can correct
or update some of your personal data through your Customer account in the
Wolt Services.
Right to erasure
You may also ask us to delete your personal data from our systems. We will
comply with such a request unless we have a legitimate ground to not delete
the data.
Right to object
You may have the right to object to certain use of your personal data if such
data are processed for other purposes than necessary for the performance of
the Wolt Services or for compliance with a legal obligation. If you object to
the further processing of your personal data, this may lead to fewer
possibilities to use the Wolt Services.
Right to restriction of processing
You may request us to restrict processing of personal data for example when
your data erasure, rectification or objection requests are pending and\/or
when we do not have legitimate grounds to process your data. This may
however lead to fewer possibilities to use the Wolt Services.
Right to data portability
You have the right to receive the personal data you have provided to us
yourself in a structured and commonly used format and to independently
transmit those data to a third party.
How to use your rights
The abovementioned rights may be used by contacting Wolt support or
sending a letter or an e-mail to us on the addresses set out above, including
the following information: the full name, address, e-mail address and a
phone number. If you have Wolt account we recommend you contacting us
through Wolt support as that allows us to identify you more easily. We may
request the provision of additional information necessary to confirm the
identity of the Customer. We may reject or charge requests that are
unreasonably repetitive, excessive or manifestly unfounded.
9. DIRECT MARKETING<\/p>\n\n\n\n

<\/p>\n\n\n\n

The Customer has the right to prohibit us from using the Customer\u2019s
personal data for direct marketing purposes, market research and profiling
made for direct marketing purposes by contacting us on the addresses
indicated above or by using the functionalities of the Wolt Services or the
unsubscribe possibility offered in connection with any direct marketing
messages.
10. LODGING A
COMPLAINT
In case you consider our processing of personal data to be inconsistent with
the applicable data protection laws, you may lodge a complaint to the local
supervisory data protection authority.
11. INFORMATION
SECURITY
We use administrative, organizational, technical, and physical safeguards to
protect the personal data we collect and process. Measures include for
example, where appropriate, encryption, pseudonymization, firewalls, secure
facilities and access right systems. Our security controls are designed to
maintain an appropriate level of data confidentiality, integrity, availability,
resilience and ability to restore the data. We regularly test the Wolt Services,
systems, and other assets for security vulnerabilities. Furthermore, access to
personal data by employees of Wolt is restricted and access is subject to
what is necessary for purposes of the employee\u2019s work assignments.<\/p>\n\n\n\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Wolt Store Online Privacy Statement  1. About this PrivacyStatementAt Wolt, we take data protection seriously. Privacy and informationsecurity are at the heart of Wolt. This Wolt Store Online PrivacyStatement (hereinafter the \u201cPrivacy Statement\u201d) describes the keyprinciples and practices we abide in order to ensure your privacy isrespected while visiting website www.wolt-store.com\/cz and orderinggoods on Wolt […]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_uag_custom_page_level_css":"","_editorskit_title_hidden":false,"_editorskit_reading_time":0,"_editorskit_is_block_options_detached":false,"_editorskit_block_options_position":"{}","site-sidebar-layout":"no-sidebar","site-content-layout":"narrow-container","ast-site-content-layout":"narrow-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-345","page","type-page","status-publish","hentry"],"acf":[],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"post-thumbnail":false,"gform-image-choice-sm":false,"gform-image-choice-md":false,"gform-image-choice-lg":false,"woocommerce_thumbnail":false,"woocommerce_single":false,"woocommerce_gallery_thumbnail":false,"dgwt-wcas-product-suggestion":false},"uagb_author_info":{"display_name":"christianmathy","author_link":"https:\/\/wolt-store.com\/rs\/author\/christianmathy\/"},"uagb_comment_info":0,"uagb_excerpt":"Wolt Store Online Privacy Statement  1. About this PrivacyStatementAt Wolt, we take data protection seriously. Privacy and informationsecurity are at the heart of Wolt. This Wolt Store Online PrivacyStatement (hereinafter the \u201cPrivacy Statement\u201d) describes the keyprinciples and practices we abide in order to ensure your privacy isrespected while visiting website www.wolt-store.com\/cz and orderinggoods on Wolt…","_links":{"self":[{"href":"https:\/\/wolt-store.com\/rs\/wp-json\/wp\/v2\/pages\/345","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wolt-store.com\/rs\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wolt-store.com\/rs\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wolt-store.com\/rs\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/wolt-store.com\/rs\/wp-json\/wp\/v2\/comments?post=345"}],"version-history":[{"count":3,"href":"https:\/\/wolt-store.com\/rs\/wp-json\/wp\/v2\/pages\/345\/revisions"}],"predecessor-version":[{"id":3191,"href":"https:\/\/wolt-store.com\/rs\/wp-json\/wp\/v2\/pages\/345\/revisions\/3191"}],"wp:attachment":[{"href":"https:\/\/wolt-store.com\/rs\/wp-json\/wp\/v2\/media?parent=345"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}